Contact information
Last updated: September 16, 2026
LUMERA is a brand operated by BoldStep Inc.
If you have questions about your order, Personal Blueprint, digital delivery, refund request, privacy, or any other customer service matter, please contact us using the information below.
Brand: LUMERA
Legal Entity: BoldStep Inc.
Customer Support Email: support@boldstepinc.com
Mailing Address: 244 Madison Ave, Ste 1307, New York, NY 10016, United States
Customer Support
For the fastest assistance, please contact us by email:
When contacting us about an existing order, please include your order number and the email address used to place the order so that we can locate your order and assist you efficiently.
Digital Product Support
LUMERA Personal Blueprint is a personalized digital product. No physical product will be shipped.
If you experience an issue with delivery, accessing your report, incorrect personalization, or another problem with your order, please contact us at:
We will review your request and respond as soon as reasonably possible.
Privacy Requests
For questions regarding your personal information, or to submit an applicable privacy request, please contact:
For more information about how we collect, use, and protect personal information, please review our Privacy Policy.
Refund and Cancellation Requests
For refund, cancellation, correction, or regeneration requests, please contact:
Eligibility for refunds and cancellations is governed by our Refund Policy and applicable consumer law.