Refund policy

# Refund Policy for Digital Products

**Last updated: June 13, 2026**

Thank you for choosing BoldStep Inc. This policy outlines the terms for refunds, cancellations, and exchanges for our AI-generated BaZi (Eight Characters) reading reports.

## 1. Digital Product Nature

All reports provided by BoldStep Inc. are **digital, non-tangible goods**. Once a report has been generated and delivered to your email address, it is considered “used” and cannot be returned or “un-read”.

## 2. No Refunds After Delivery

Due to the digital nature of our service, **we do not offer refunds or exchanges** after a report has been generated and sent to you, even if you have not read it.

Please carefully read the product description and sample content before making a purchase.

## 3. Cancellation Before Delivery

If you have placed an order but **have not yet received your report**, you may request a cancellation and full refund within 2 hours of purchase. To do so, please contact us immediately at: **boldstepinc@outlook.com**

After the report has been generated and sent, no cancellation or refund is possible.

## 4. Exceptions – Technical Issues

If you did not receive your report within 24 hours of providing your birth information, or if the report file is corrupted or unreadable, please contact us. We will either re-send the report or issue a full refund at our discretion.

## 5. Incorrect Birth Information

It is your responsibility to provide accurate birth date, time, and location. Refunds will not be issued if you later realize you provided incorrect information. However, you may contact us to request a corrected report – a small administrative fee may apply.

## 6. Contact Us

For any refund or support requests, please email:

**boldstepinc@outlook.com**

We will respond within 24 hours (Monday–Friday).

*This policy is for entertainment and cultural reference only. All reports are AI-generated.*